A flexible and comprehensive service that adapts to customer demands, employing monitoring tools and descriptive and predictive analysis to anticipate future incidents
Trebide offers the railway sector a comprehensive maintenance service that can cover all phases of the process and flexibly adapt to customer demands. To carry out this maintenance, Trebide relies on decades of experience in the railway sector, a team with decades of expertise, and a series of digital tools that provide a complete and flexible service through continuous monitoring and descriptive analytics.
Our service utilizes tools such as CMMS (Computerized Maintenance Management System). This portal allows incidents to be logged, tracked in detail, monitored for resolutions, and maintains a complete history associated with the management of each incident. The growing amount of information is then fed into descriptive analytics tools, from which reports and indicators are generated to help optimize service and data handling.
Trebide also offers a 24/7 service desk. In addition to ensuring constant and personalized attention at any time of the day, this service desk also helps structure maintenance into three levels. The first level consists of field technicians, professionals who are in direct contact with the customer and close to the equipment. If they cannot resolve the issue, the field technicians escalate it to a second level, the Technical Support Center (TOC). Finally, the TOC can escalate the issue to a third level, which is comprised of specialized development experts equipped with the necessary tools and knowledge to handle the most complex problems.
One of Trebide’s key competitive advantages in this comprehensive service is its flexible adaptation to the customer’s actual demands. Through a baseline mechanism, we categorize all the services and activities included within the maintenance contract. This way, the contract covers the activities the customer needs based on their specific requirements. These baselines cover service management (contract monitoring), basic services (incident reception, obsolescence management, and preventive maintenance), repairs (which may include equipment assembly and disassembly), software lifecycle management (bug fixes, adaptive maintenance, and minor software updates), and finally, the supply and management of spare parts (which may include stock management).
Each maintenance contract establishes a predetermined number of baselines, anticipating the customer’s needs and demands. These contracts are reviewed periodically, first to identify any discrepancies between what was planned and what was executed, and secondly, to update and adjust them to the customer’s new reality. Trebide’s primary goal is to ensure that our customers only pay for the services they use and, if they need new services, they can access them quickly and easily.
Monitoring and Predictive Analytics Tools for Smart Maintenance
To efficiently manage the baselines, Trebide relies on a key tool: the AMS (Analytic-based Maintenance System). On one hand, this tool enables predictive analysis of the type and recurrence of incidents, based on historical data collection. On the other hand, it uses real-time equipment monitoring performed by the Remote Management System (RMS) to carry out predictive analytics based on Artificial Intelligence at the Edge, anticipating potential issues related to equipment behavior, failures, or incidents.
These analytical models, which predict possible equipment failures, help us optimize the staffing effort required, allowing Trebide to allocate its professional team more effectively. Moreover, they are extremely useful in the periodic review of contracts, as they provide the service manager with predictions about future occurrences, based on models trained with real data. This facilitates agile contract and baseline reviews, making it easier to estimate what will happen in the next period.
The monitoring capabilities of AMS and RMS tools, therefore, give us the opportunity to refine our maintenance service and deepen the flexibility that sets Trebide apart from the competition. Without these tools, both the committee responsible for contract renewals and the customer had to make decisions based on past events. However, it is now possible to predict what will happen in the next period and act accordingly. Additionally, both the RMS and AMS are offered as services to customers, allowing them to check the status of their equipment at any time and prepare for future incidents or disruptions.
